Refund policy

Returns, Exchanges & Refund Policy

We want you to love your experience with The Crystal Babes! 💕 Please review our policies below before requesting a return, exchange, or replacement.

💕 Returns & Refunds

You have 14 days from the date of delivery to request a return for eligible products.

To qualify under our standard return policy, all items must be:

Unopened, unused, and unworn.
In brand new, resellable condition.
Returned with all original packaging, labels, and accessories.
Free from damage, alterations, or missing components.

Important: For hygiene and energetic reasons, products that have been opened, used, tried on, worn, or removed from their original packaging are strictly non refundable and non exchangeable.

All returns are subject to inspection. If an item does not meet our return conditions, we may receive it but will not process a refund or send it back to you. Please double check before sending your return to ensure it qualifies. Thank you for understanding!

⏳ Return Processing & Refund Timeline

Please allow up to 20 business days for your return to be inspected, processed, and refunded once it has been received by our warehouse.

Please keep in mind:

The processing period begins when your return is delivered to our warehouse, not when you ship it.
Business days exclude weekends and public holidays.
All returns must pass our inspection before a refund is approved.
Once your refund has been issued, you will receive an email confirmation.
Your bank or payment provider may require additional time to reflect the refund in your account.

Please note: A return showing as "Delivered" does not mean your refund has already been processed or issued.

Refunds are issued to the original payment method.

📦 Return Shipping

Return shipping costs are your responsibility.

All returns must be sent to our warehouse in Chicago, Illinois.

Please contact contact@thecrystalbabes.com before shipping your return to receive the correct return instructions and warehouse address.

We recommend using a tracked shipping service and keeping your proof of shipment.

Original shipping charges are non refundable.

💜 Exchanges

Want something different? We offer free exchanges for eligible items within 14 days of delivery!

You can exchange any unopened and unworn product for another item of the same value, provided it meets our return conditions.

We'll even provide a prepaid return shipping label for your exchange! 💕

All exchanges are subject to product availability and inspection.

Please contact our team to arrange your exchange before sending anything back.

🚨 Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or contains the wrong product, please contact us within 48 hours of delivery so we can investigate and resolve the issue as quickly as possible.

Email contact@thecrystalbabes.com with:

Your order number.
Clear photos of the affected item.
Photos of the original packaging, including the shipping label.
A brief description of the issue.

We will reship the correct product at no additional cost.

Refunds are only offered if the item is out of stock. Otherwise, you must keep the original item and we will reship it. You can reach out for a return if needed, once you have received the correct item.

🚨 Chargebacks for "unacceptable product" are NOT accepted without prior communication. As a seller, we have the right to reship and collect proof for insurance claims. Unauthorized chargebacks will be disputed.

📬 Lost, Stolen & Returned to Sender Packages

Packages Marked as Delivered

If your tracking shows "Delivered" but you cannot locate your package, please contact us within 48 hours of the delivery scan. After this period, the package will be considered successfully delivered.

Before contacting us, we recommend checking your mailbox, delivery area, neighboring addresses, and anyone who may have accepted the package.

📦 If USPS, FedEx, or another carrier provides proof of delivery (such as a delivery photo or GPS confirmation), you must contact us within 48 hours.

Please note: Refunds cannot be issued for packages marked as “Delivered”. We will investigate the situation with the carrier and get back to you with the outcome.

Packages Returned to Sender

Packages may be returned to us due to an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect a package.

Refunds cannot be issued for packages returned to sender. Please contact our team so we can arrange a reshipment. Additional shipping charges may apply when the return was caused by incorrect customer provided information or an uncollected package.

💻 Digital Products

Digital products are non refundable.

✨ Order Cancellations

Changed your mind? You can request to cancel your order directly from your order status page within 2 hours of placing it, provided the cancellation option is still available.

After this window, your order may already be in processing, and cancellation cannot be guaranteed.

Once an order has been processed or shipped, it can no longer be canceled.

If your order has already shipped, you may request a return after delivery in accordance with our return policy.

Prefer an exchange? We offer prepaid return shipping for eligible exchanges! 💜